Since you are now launching KigaliCityMarket-Jobs, here is a specialized Refund Policy tailored for a recruitment platform. It covers both employers (who post jobs) and job seekers (who might buy premium features).
Effective Date: May 1, 2026
At KigaliCityMarket-Jobs, we aim to provide a seamless experience for both recruiters and talent. Because our services involve immediate digital access and placement opportunities, our refund policy is designed to be fair while protecting the integrity of our platform.
Job Posting Credits: Refunds are available within 14 days of purchase only if no credits from the package have been used. Once a credit is used to post a job, it is non-refundable.
Performance: We do not offer refunds based on the number or quality of applicants received, or if a position is filled quickly through other means.
Technical Errors: If a technical glitch on our platform prevents your job from being displayed correctly, we will either fix the issue and extend your posting for free or offer a full refund for that specific posting.
Subscriptions: You may request a refund for a Premium subscription within 7 days of purchase, provided you have not used "Material Features" (such as downloading premium resumes, sending direct messages to recruiters, or applying to "Premium-only" roles).
Material Use: Any account showing substantial usage of premium tools is ineligible for a refund.
Completed Services: Background checks, resume reviews already conducted, or "featured" boosts once the advertisement has gone live.
Third-Party Fees: Any transaction fees charged by mobile money providers or banks during the payment process.
To request a refund, please email info@kigalicitymarket.com with the following details:
Transaction ID or Receipt Number.
Account Email.
Reason for Refund (e.g., duplicate charge, technical failure).
Approved refunds are processed back to the original payment method (Mobile Money or Credit Card) within 10–14 business days.
